Privacy Policy
Last updated October 28, 2026
LearnWell is operated by Learn Well Solutions LLC ("we", "us"). This policy explains what we collect when you use LearnWell, why, and the choices you have. Questions: info@learnwellsolutions.com.
Who is responsible for your data
Each school on LearnWell (a church, school, or organization) decides who joins and what courses are offered. For learner records, the school is in charge of the data and we process it on the school's behalf. For account holders who run a school, we are responsible for their account and billing data.
What we collect
- Account details: name, email address, and a securely hashed password (we never store or see your actual password).
- Learning records: courses you're enrolled in, lessons completed, quiz answers and scores, reflection answers, discussion posts, and certificates.
- School content: courses, lessons, activities, logos, and settings that a school creates.
- Billing details: handled by Stripe. We receive the plan, payment status, and a customer reference, never full card numbers.
- Technical data: a login cookie to keep you signed in, and basic server logs (such as IP address and browser) used for security and troubleshooting.
How we use it
- To run the service: sign-in, courses, progress tracking, certificates, discussions.
- To let school admins see their learners' progress and reflection answers.
- To provide AI features when someone uses them (see below).
- To bill schools for their plan and to provide support.
We do not sell personal information, and we do not use learner data for advertising.
AI features
When an admin uses an AI button (drafting a course, lesson, quiz, or activity) or a learner asks the AI tutor a question, the relevant text is sent to our AI provider, Anthropic, to generate a response. Under our provider's commercial terms, this data is not used to train their models. Please don't put sensitive personal information into AI prompts.
Who we share it with
Only the service providers we need to run LearnWell: hosting and database (Netlify), payments (Stripe), and AI (Anthropic). If a school adds its own add-ons (such as Google Analytics or a chat widget), those tools are the school's choice and follow their own policies. We may disclose information if required by law.
Children
LearnWell is meant for adults and for organizations that train their own staff, volunteers, and members. Schools that enroll learners under 13 (or under the age of digital consent where they are) are responsible for getting the required parental consent first.
How long we keep it
We keep data while a school's account is active. Schools can export their data at any time from the admin area. When a school closes its account, we delete its data within 90 days, except for records we must keep for legal or billing reasons.
Your choices
You can ask to see, correct, or delete your personal information. Learners can ask their school's admin, or email us and we'll work with the school. We'll respond within 30 days.
Security
Passwords are hashed, connections are encrypted (HTTPS), and access to data is limited to the people who need it. No system is perfectly secure, and we'll notify affected schools promptly if a breach affects their data.
Changes
If we make important changes, we'll update this page and let school admins know by email.